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Fitsole®
Cairo. egypt.
2024

Frequently Asked Questions

  • Are all your products authentic?

    Yes, all our products are 100% authentic. Fitsole is a licensed retailer for Nike and Adidas, and we take pride in providing our customers with genuine products.

  • Where do you deliver?

    We currently only deliver within Egypt.

  • How long does delivery take?

    Delivery times vary depending on the delivery location. Generally, delivery takes from 1 to 5 business days.

  • Do you have a return and exchange policy?

    Yes, we have a return and exchange policy. If you are not satisfied with your order or need to exchange it for any reason, you may do so within 14 days of the order delivery date.

    Please note that the item must be returned in its original condition, and you will be responsible for the return shipping costs.

  • What payment methods do you accept?

    We accept Paymob, Sympl, ValU, cash on delivery, and credit card on delivery.

  • Do you offer free shipping?

    Yes, we offer free shipping on orders over a certain amount. The minimum order amount for free shipping may vary depending on your location.

  • How can I track my order?

    You can track your order by logging into your account on our website. Once your order has been shipped, you will receive a tracking number that you can use to track your package's progress.

  • How can I contact customer support?

    You can contact our customer support team by emailing us at info@fitsole.shop or by sending us a message on our social media pages. We strive to respond to all inquiries within 24 hours.